Privacy Policy for Hartley and Co. Heating and Air Conditioning
Effective Date: January 1, 2024
At Hartley and Co. Heating and Air Conditioning (“Hartley and Co.”), we respect and are committed to protecting the privacy and confidentiality of our customers, employees, and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure it remains secure. This policy complies with the privacy laws of British Columbia, Canada.
1. Information We Collect
We may collect personal information in the course of providing our heating and air conditioning services, as well as through our website, phone, email, and other communications. The types of personal information we collect include:
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Contact Information: Name, address, phone number, email address.
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Service Information:Information about your heating and air conditioning needs, service requests, and installation or maintenance history.
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Payment Information:Payment details provided for billing purposes.
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Website Usage Information:Data such as IP addresses, browser type, and access times when you visit our website.
2. How We Use Your Information
We use personal information to provide and improve our services, to communicate with our customers, and to comply with legal and regulatory requirements. Specifically, we may use your information for the following purposes:
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To schedule, provide, and manage heating and air conditioning services
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To communicate updates on services, appointments, and maintenance
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For billing and payment processing
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To improve our website, customer service, and overall customer experience
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To send marketing communications, promotions, and special offers, if you have opted in to receive them
3. Sharing of Information
Hartley and Co. does not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information in the following situations:
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With Service Providers: We may share information with trusted third parties that provide services on our behalf, such as payment processing, IT support, and marketing.
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For Legal Purposes:We may disclose information if required by law or to respond to legal requests, such as court orders, or to protect the rights, property, and safety of our company, customers, or others.
4. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our safeguards include physical, administrative, and technical security measures appropriate to the sensitivity of the information collected. Despite our efforts, no security measure is completely secure, and we cannot guarantee absolute security.
5. Accessing and Updating Your Information
You have the right to access, update, or correct your personal information held by Hartley and Co. To request access or corrections, please contact us using the information provided in the “Contact Us” section below.
6. Cookies and Website Tracking
Our website may use cookies to enhance your online experience. Cookies are small text files placed on your device to collect information about your usage of our site. You can adjust your browser settings to disable cookies, but note that this may affect the functionality of our website.
7. Retention of Information
Hartley and Co. retains personal information only as long as necessary for the fulfillment of the purposes for which it was collected and to comply with legal and regulatory requirements.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect or maintain personal information from children under 18 without parental consent.
9. Changes to Our Privacy Policy
Hartley and Co. reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other considerations. The latest version of this policy will always be available on our website.
10. Contact Us
For questions or concerns about our privacy practices or to exercise your rights, please contact us at:
Hartley and Co. Heating and Air Conditioning
1284 Nicola St.,
Kamloops, British Columbia
Phone: 778-220-2142
Email: luke@hartleyco.ca
By using our services or interacting with us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.